Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
Notebook
|
Remarks |
|
In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer.
NB / Wind Netbooks do not have 0 pixel defect warranty |
|
Complete Set of Notebook |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date. |
|
Hardware parts |
motherboard, CPU memory,LCD, HDD |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date. |
|
Battery (categorized as Consumable ) Adapter |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date. |
|
Software |
Pre-installed Software (including software disk) |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date. |
|
Software included with the notebook(data, Software CD) |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date. |
|
Wind Netbook : 1 year warranty, and extend 2nd year warranty is optional and available now. |
Warranty Exclusions
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc.
-
Accessories or packing material such as boxes, user manual, etc.
To Discern the Original Manufacturer Barcode
Example. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)
( Please find the model name from notebook backface )
-U100
Three steps for repairing
If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:
 |
Screen the problems by self-checking:
-
Please first review the User's Manual and the Software CD included with the Product:
The User's Manual and Software CD provided by MSI containing a lot of information about product usage. The manual we compose from user's perspective can answer many of your questions. If your manual was lost, you may download the manual you need from MSI website.
-
Visit MSI website for support:
MSI retains a group of customer service engineers with professional knowledge. You may post a message about the problem you encounter in MSI's Online Customer Service, and our engineers will try their best to answer your question concerning product usage immediately. Or you may look for FAQ in the website to see whether there is any solution for similar problems.
|
 |
Seek support from the original store of purchase or distributor of the Product:
If you cannot seek any solution for the problem from the above methods, you may seek support from the original store of purchase or distributor, because the original store of purchase should best know your system configuration and specifications, and can provide you with any necessary resource and service.
|
 |
Bring the Product to the authorized service center for maintenance
If your product has been determined by the MSI engineer or store as problematic or defective in hardware, and may incur the need for replacement of parts, you may bring the Product for repair along with the warranty card, purchase invoice or receipt to the MSI-authorized service center closest to your location for assistance, or entrust the original store of purchase to send the Product for repair on your behalf. However, the customer must properly pack the Product when sending it for repair, to avoid further damage in the course of shipping.
|
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
AIO Service Policy - For all regions except Europe
|
Service Item |
Condition |
|
|
|
IW ( In Warranty) |
Condition |
system |
15 months |
|
LCD |
15 months |
|
Transportation Cost |
Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer |
|
TAT(repairing time in service) |
14 working days (in house) |
OOW (Out of Warranty)
CID (Customer Induce Damage) |
Condition |
After 15months warranty service |
|
Repair Cost |
Labor Fee + Material Cost + Transportation Cost |
|
Transportation Cost |
both way transportation charges should be covered by customers themselves. |
All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
AIO Service Policy- For Europe
|
Service Item |
Condition |
|
|
|
IW ( In Warranty) |
Condition |
system |
24 months |
|
LCD |
24 months |
|
Accessories(KB, Mouse, Adaptor) |
12 months |
|
Transportation Cost |
Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer |
|
TAT(repairing time in service) |
14 working days (in house) |
OOW (Out of Warranty)
CID (Customer Induce Damage) |
Condition |
After 24months warranty service |
|
Repair Cost |
Labor Fee + Material Cost + Transportation Cost |
|
Transportation Cost |
both way transportation charges should be covered by customers themselves. |
All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
Warranty Exclusions
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc.
-
Accessories or packing material such as boxes, user manual ,etc
To Discern the Original Manufacturer Barcode
Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)
Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)
( S/N can be found on the back of the unit - on the bottom )
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
Motherboard
|
Warranty Term |
Remarks |
|
3 years |
Warranty period of 36 months applies to all msi motherboards. Regional differences may apply, please enquire with our local office. |
Warranty Exclusions
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc.
-
Accessories or packing material such as boxes, user manual ,etc
To Discern the Original Manufacturer Barcode
Example. 601-7821-040B1312098097
(Z87-G45 GAMING refer to product name, 13 represents manufacture year as 2013, subsequent 2 digits represent manufacture month as December)
(Sticker on motherboard)
(Sticker on color box)
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
Graphics Card
|
Warranty Term |
Remarks |
|
Depending on territory |
Regional differences may apply. Please enquire with the original shops or our local offices. |
Warranty Exclusions
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc
-
Accessories or packing material such as boxes, user manual ,etc
To Discern the Original Manufacturer Barcode
Example. 602-V308-02SB1401012951
(R9 290 GAMING 4G refer to product name, 1401 represents manufacture year as 2014, subsequent 2 digits represent manufacture month as January)
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
Tablet
|
Warranty Term |
Remarks |
|
Depending on Territory |
In accordance with original manufacturer's products serial number/barcode, Tablet products are warranted for 12 months hardware by original manufacturer. |
|
( Tablet product won't guaranty all using 0 pixel LCD panel ) |
|
Complete Set of Tablet |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date. |
|
Hardware parts |
Motherboard, CPU, Memory, LCD, SSD. |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date. |
Battery
(categorized as Consumable ) |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture date. |
|
Software & Accessory |
Software included with the Tablet |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date. |
Accessory
(option~ Docking) |
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months faulty parts replacement from its manufacture date. |
Warranty Exclusions
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc.
-
Accessories or packing material such as boxes, user manual, etc
To Discern the Original Manufacturer Barcode
Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
DT/Barebone Service Policy- For all regions except Europe
|
Service Item |
Condition |
|
|
|
IW ( In Warranty) |
Condition |
Condition |
12 months |
|
Transportation Cost |
Both side: Disty covers shipping to MSI, MSI covers shipping to disty. |
|
TAT(repairing time in service) |
14 working days (in house) |
OOW (Out of Warranty)
CID (Customer Induce Damage) |
Condition |
After 24months warranty service |
|
Repair Cost |
Labor Fee + Material Cost + Transportation Cost |
|
Transportation Cost |
Both way transportation charges should be covered by disty themselves. |
All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.
DT/Barebone Service Policy- For Europe
|
Service Item |
Condition |
|
|
|
IW ( In Warranty) |
Condition |
Condition |
24 months |
|
Transportation Cost |
Both side: Disty covers shipping to MSI, MSI covers shipping to disty. |
|
TAT(repairing time in service) |
14 working days (in house) |
OOW (Out of Warranty)
CID (Customer Induce Damage) |
Condition |
After 24months warranty service |
|
Repair Cost |
Labor Fee + Material Cost + Transportation Cost |
|
Transportation Cost |
Both way transportation charges should be covered by disty themselves. |
All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.
Warranty Exclusions
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc.
-
Accessories or packing material such as boxes, user manual ,etc
To Discern the Original Manufacturer Barcode
Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)
( S/N can be found on the back of the unit - on the bottom )
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
Server
|
Warranty Term |
Remarks |
|
Depending on territory |
In accordance with original manufacturer's products serial number/barcode, servers manufactured from July 01 2003 onwards are by original manufacturer, where as Servers purchased before July 01 2003, are warranted for 1 year. |
Warranty Exclusions
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, earphone, etc.
-
Accessories or packing material such as boxes, user manual ,etc
To Discern the Original Manufacturer Barcode
Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)
Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)
Attention: Remarks Of Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI General Product Warranty Policy
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
Multimedia
|
Warranty Term |
Remarks |
|
Depending on territory |
Regional differences may apply. Please enquire with the original shops or our local offices. |
Warranty Exclusions
The following circumstances excluded from warranty coverage
-
The following circumstances excluded from warranty coverage
-
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
-
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
-
Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products
-
Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
-
Internal or external consumable items of the product itself such as battery, etc.
-
Packing material such as boxes, user manual, etc.
To Discern the Original Manufacturer Barcode
Example: S120401130EB5 10412 XXXXXX.
(S120401130EB5 refer to product part number, 10 represents edition, 412 represents manufacture year as 2014, subsequent 2 digits represent manufacture week of the year)
